Refund Policy

Last updated: 1 November 2026

Teamizio subscriptions are sold through our reseller Paddle.com, which is the Merchant of Record for all orders. Paddle processes refunds on our behalf.

14-day refund on your first payment

If you are not satisfied with Teamizio, you can request a full refund of your first subscription payment within 14 days of that payment, no questions asked. This includes the first charge after a free trial ends.

Renewals and seat changes

• You can cancel at any time. Cancellation stops future renewals and your organization keeps access until the end of the period already paid.
• Monthly renewal payments after the first payment are not automatically refundable, but you can contact us and we will review each request individually and fairly, for example if you were charged after forgetting to cancel or were charged in error.
• Removing seats takes effect from the next renewal; we do not issue partial refunds for seats removed during a paid period.
• If we make a change that materially reduces the Service you have paid for, you can cancel and receive a refund for the unused part of the current period.

Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer law, including the right to cancel distance purchases where it applies.

How to request a refund

Email support@teamizio.com with your organization name and the email address used at checkout, or contact Paddle directly through the link in your receipt email or at paddle.net. Approved refunds are returned to the original payment method, normally within 5 to 10 business days depending on your bank.

A refund of a subscription payment ends the subscription for that period unless we agree otherwise with you.